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Terms & Conditions

Last updated: 12/01/2026

These Terms & Conditions (“Terms”) govern your access to and use of the Vellocy mobile application, website, and related services (the “Platform”).

By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.

1. Company Information

The Platform is operated by:

Velloney Operations LTD
Company ID: HE482287
Registered address: Amiliou 9, Limassol, Cyprus
Phone: +357 94 624103
Email: support@vellocy.com

2. Definitions

  • “Customer” – a user placing orders through the Platform

  • “Restaurant” – a third-party food provider listed on the Platform

  • “Courier” – an independent delivery partner

  • “Order” – a request for food or products placed through the Platform

  • “Content” – all text, images, logos, and materials on the Platform

3. Platform Role

Vellocy operates as a technology intermediary only.

  • Restaurants are responsible for food preparation, quality, allergens, and pricing

  • Couriers are responsible for delivery services

  • Vellocy is not a restaurant, food producer, or delivery employer

Contracts for food purchases are formed directly between the Customer and the Restaurant.

4. Eligibility

To use the Platform, you must:

  • Be at least 18 years old

  • Have legal capacity to enter into binding contracts

  • Provide accurate and complete information

5. User Accounts

You are responsible for:

  • Maintaining confidentiality of login details

  • All activity conducted under your account

We may suspend or terminate accounts for:

  • Fraud or abuse

  • Breach of these Terms

  • Illegal or harmful activity

6. Orders & Availability

  • Menu items are subject to availability

  • Prices and descriptions are provided by Restaurants

  • Vellocy does not guarantee availability, accuracy, or completeness of menus

Once an Order is accepted, it becomes binding.

7. Prices & Payments

  • Prices include applicable VAT unless stated otherwise

  • Payments are processed via third-party payment providers

  • Vellocy does not store payment card details

Additional fees (delivery, service, small-order fees) may apply and will be shown before checkout.

8. Cancellations & Refunds

8.1 Customer Cancellations

  • Orders may only be cancelled before preparation begins

  • Once preparation has started, cancellation may not be possible

8.2 Refunds

Refunds may be issued for:

  • Missing items

  • Incorrect orders

  • Orders not delivered

Refund decisions are made at Vellocy’s discretion after investigation.

9. Delivery

  • Delivery times are estimates only

  • Delays may occur due to traffic, weather, or operational issues

  • Couriers are independent contractors, not employees

Risk of loss passes to the Customer upon delivery.

10. Allergens & Food Safety

Restaurants are solely responsible for:

  • Ingredient accuracy

  • Allergen information

  • Food safety compliance

Customers with allergies must contact Restaurants directly before ordering.

11. User Conduct

You agree not to:

  • Use the Platform unlawfully

  • Abuse or harass couriers, restaurants, or staff

  • Interfere with Platform functionality

  • Upload malicious or misleading content

Violations may result in immediate account termination.

12. Intellectual Property

All Platform content is owned by or licensed to Velloney Operations LTD.

You may not copy, modify, distribute, or exploit content without prior written consent.

13. Limitation of Liability

To the maximum extent permitted by law, Velloney Operations LTD shall not be liable for:

  • Food quality or preparation issues

  • Allergic reactions

  • Delays or failed deliveries

  • Indirect or consequential damages

Total liability shall not exceed the value of the relevant Order.

14. Indemnification

You agree to indemnify and hold harmless Velloney Operations LTD from any claims arising from:

  • Your misuse of the Platform

  • Breach of these Terms

  • Violation of applicable laws

15. Suspension & Termination

We may suspend or terminate access:

  • Immediately and without notice

  • For security, legal, or operational reasons

Termination does not affect accrued rights or obligations.

16. Changes to the Platform or Terms

We may update these Terms at any time.
Material changes will be communicated via the Platform.

Continued use constitutes acceptance of updated Terms.

17. Governing Law & Jurisdiction

These Terms are governed by the laws of the Republic of Cyprus.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Cyprus.

18. Severability

If any provision is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

19. Contact

For questions or complaints, contact:

📧 support@vellocy.com
📞 +357 94 624103

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